If you’ve moved to a new device or have previously uninstalled the app, your subscription may not be recognised immediately.
To jog the app’s memory into recognising your purchase, simply follow these steps in your Asana Rebel App:
- Open the Activity tab
- Tap on the Settings wheel in the top right-hand corner
- Scroll to the bottom of the screen
- Tap Restore purchase
If you have purchased a subscription from our Website and you are having trouble accessing the premium content, make sure to use the same email address you used to purchase the subscription (including any capital letters). Instead of creating a new account when starting the app, click on "I have already an account".
Should the problem persist or you have paid twice, contact us here.
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